Returns: If order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on firstname.lastname@example.org or by post by writing to Brooks Cycles, Unit 3 & 4, Puzzle Square, Welshpool, Powys, SY21 7LE. All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain intact and unopened (ie, resaleable as new), by contacting us via email on email@example.com or by post by writing to Brooks Cycles, Unit 3 & 4, Puzzle Square, Welshpool, Powys, SY21 7LE. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier. Incorrect sizes: If the item you have ordered is the incorrect size, we will happily exchange it for a different size. However, to cover restocking and the extra postage to send out the replacement item, we reserve the right to charge you a small handling fee. Please contact us at firstname.lastname@example.org and we will advise you of our returns procedure for items you wish to swap.